Due to system updates, online bill pay will be unavailable until March 31st at 9 AM EST.
Welcome to our Patient Financial Portal
Crystal Clinic utilizes a secure patient financial billing portal to manage your hospital bills, statements, receipts, and payment plans. It is now easier than ever to view and pay bills related to your care.
On our financial portal, you will find the most current account details and a breakdown of all payments due. Best of all, you can make one payment conveniently and securely 24 hours a day, seven days a week. Google Pay and Apple Pay may be available as payment options.
To get started with your patient financial portal:
- Visit PersonaPay.com/CrystalClinic or click the “Pay Now” button below.
- Sign in to your account by entering your login credential, which is your Patient ID number. Please refer to the new statement.
- Manage Payments by viewing all your balances and making your payment once you are logged in.
Do You Need Help Managing Your Patient Financial Portal?
If you need assistance in accessing your financial portal or with paying your bills online, a member of our financial services support team is available Monday through Friday from 8 am to 5 pm by calling 1- 800-818-0866, Option 2.
If you gave permission during the registration process you will receive a text message or email with a link to the Portal and our online bill payment site, PersonaPay.com/CrystalClinic, following your hospital stay or service. From there, you can review your electronic statement and make a secure payment Look for emails from “Crystal Clinic Orthopaedic” and texts from 330-642-3112. You will now have self-serve options 24/7 to pay your bill.
You Can Pay Your Bill by Phone
A link to PersonaPay will be provided to you via text message. You can also call 800-818-0866, Option 1, to hear your balance and to make a payment by phone.
Easier to Understand Crystal Clinic Statements
Below is a Crystal Clinic statement map to help you read your statement. Watch for our new statement design coming soon!
Click to enlarge the image above.
Crystal Clinic Orthopaedic Center
Crystal Clinic, Inc.
Depending on the nature of your care at Crystal Clinic, you may receive multiple billing statements, including separate invoices from your physician, facility, and other separately billed professional providers or services. Click here for more information.
Typically, you will receive one invoice for each Patient ID number you may have for the physician’s professional services and another invoice for facility charges which includes fees for room charges, supplies, technical services, and similar facility-based charges. Your Patient ID number is found in your statement.
Crystal Clinic is committed to being ethically responsible to patients for the billing process and conflict resolution associated with patient billing. We provide assistance to patients seeking to understand the charges related to their care. Crystal Clinic will resolve all patient billing questions objectively and professionally.